At TECH.STORE FOR ONLINE SELLING, customer satisfaction is our priority. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds may be processed.
By purchasing from our online store, you agree to the terms below.
Eligibility for Returns
We accept returns and replacements only if the item:
- Is defective, damaged, or not as described
- Arrives with missing components
- Experiences a manufacturer fault within the allowed return period
Return request must be submitted within 7 days from the date of delivery.
Items must be returned:
- In original packaging (including box, manuals, accessories, and serial numbers)
- Free from scratches, misuse, or physical damage
Products showing signs of wear, tampering, or unauthorized repairs will not be eligible.
Non-Returnable / Non-Refundable Items
For safety and hygiene reasons, the following are typically not eligible for return unless defective on arrival:
- Used or customer-damaged electronics
- Opened accessories (cables, screen protectors, earphones, etc.)
- Software, digital downloads, or activation codes
- Items with missing serial/IMEI numbers
Wrong or Damaged Items
If you receive a wrong item, or the product arrives damaged:
- You must notify us within 48 hours
- Provide photos/videos as proof
- We will arrange replacement or return pickup at no charge to you
Testing & Approval
Upon receiving a returned item, our technical team will evaluate the product:
- If approved → Refund or replacement will be processed
- If rejected → The item will be returned to you at your expense
The evaluation procedure may take 3–7 business days.
Refund Method
Approved refunds will be processed as follows:
- Online payment → Refunded to the original payment method
- Cash on Delivery → Refund issued as store credit or bank transfer
Refund time may differ depending on banking/payment provider processing times.
Order Cancellations
You may cancel an order before shipment at no charge.
If already shipped:
- You may refuse delivery or return after receipt (return shipping fees apply)
- Refund will be issued after item is returned and inspected
Warranty Support
Many products are covered by manufacturer warranty. In such cases:
- After the 7-day return period, repairs or replacements will follow warranty center terms
We will assist customers with warranty service as required by UAE consumer protection regulations.
Return Shipping Costs
Return shipping fees are:
- Paid by us for defective/damaged products or incorrect shipments
- Paid by the customer for returns due to change of mind or order errors
Change-of-mind returns are accepted only if packaging is sealed and item unused.
Contact Information
To request a return or refund, contact us:
TECH.STORE FOR ONLINE SELLING
Dubai, United Arab Emirates
Email: techstore.shj@gmail.com
Phone: +971 50 258 2232
Please provide:
- Order number
- Full name & contact details
- Reason for return
- Photos/videos if applicable
Amendments
We reserve the right to update this policy at any time.
Any changes will be posted on this page with a revised date.
By placing an order on our website, you acknowledge that you have read and agreed to this Refund & Return Policy.